January Associate of the Month: Mishawaka Campus

Carol Burgress

Mishawaka Campus

Carol Burgess, Specialty Technician, Surgical Intensive Care Unit

For Carol Burgess, working in SJRMC’s Surgical Intensive Care Unit (SICU) is like being part of a family.

“It really is like a family up here in that we all know what we’re thinking and we know how to react and what to do in every situation,” she said. “This is a very close, nice bunch of people. We’re all one up here.”

Carol has been part of the hospital’s SICU family for 22 years. Since day one, she’s demonstrated an eagerness and energy level that helps set the tone on the 2nd Floor Unit at the Mishawaka Campus.

“Carol is in high gear all the time,” said Chris Fox, Director of Critical Care. “She multi-tasks throughout the unit answering phones, answering call lights, assisting doctors, nurses, and visitors.”

“I love our nurses,” said Carol. “I love to make sure they have everything they need to take care of their patients.”

And not just the patients in her unit. Recently, the Progressive Care Unit (PCU) was short-staffed due to the snowstorm in early January. Carol made sure he SICU was situated and the she volunteered to assist in the PCU, spending nearly five hours helping through very busy hours.

For Carol, that’s all in a day’s work. She can never do too much to help her SICU family, as well as the many families of patients who are there during very critical times.

“On this unit, we see many patients recovering from very serious procedures,” she said. “You know what the family is going through so you have to be strong for them. I am very proud to be a part of this team and this hospital.”

Congratulations to Carol Burgess, the Mishawaka Campus Associate of the Month for January!